Terms & Conditions — Cita88

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Member", "User", "you") and Cita88 ("Cita88", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://cita88.cam (the "Platform").

Cita88 operates as an online gaming platform providing Malaysian users with access to a range of entertainment services including but not limited to live casino games, electronic slot games, sports betting markets (including Liga Super Malaysia, EPL, UFC, and other international events), lottery-style games, arcade games, and poker. The Platform is designed for the Malaysian market and primarily serves players from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and across Malaysia.

These Terms govern your access to and use of the Platform and all associated services. By registering an account, depositing funds, placing any wager, or accessing any feature of the Platform in any manner, you acknowledge that you have read, understood, and agree to be fully bound by these Terms, together with our Privacy Policy and Responsible Gambling Policy, which are incorporated herein by reference.

For the purposes of these Terms, the following definitions apply:

By accessing the Platform or completing the registration process, you represent and warrant that:

• You are at least 21 years of age at the time of registration and at all times during your use of the Platform;
• You are accessing the Platform voluntarily and for personal entertainment purposes only;
• You have the legal capacity to enter into binding contracts under the laws of your jurisdiction;
• The use of online gaming services is not prohibited under the laws applicable to you in your country, state, or territory of residence;
• All information provided during registration is accurate, complete, and up to date;
• You are not a current employee, director, officer, or agent of Cita88 or any affiliated entity, nor an immediate family member of any such person.

Cita88 reserves the right to request verification of any of the above representations at any time and to restrict, suspend, or close any account where such representations cannot be confirmed.

4.1 Minimum Age Requirement

The minimum age to register and use the Platform is 21 years old. Cita88 operates a strict age verification policy. Individuals under the age of 21 are expressly prohibited from registering, depositing funds, or participating in any activity on the Platform. Any account found to belong to a person under 21 will be closed immediately, and any funds deposited will be returned after administrative review, subject to compliance requirements.

4.2 Geographic Restrictions

The Platform is operated and marketed primarily for residents of Malaysia. Certain jurisdictions may restrict or prohibit access to online gaming services. It is the Member's sole responsibility to determine whether their use of the Platform is lawful in their jurisdiction. Cita88 assumes no liability in relation to a Member's compliance with local laws.

4.3 One Account Policy

Each individual person is permitted to hold one (1) registered account only. Where Cita88 determines that a Member holds or has held multiple accounts — whether by the same name, device, IP address, payment method, or household — Cita88 reserves the right to close all accounts, void any outstanding wagers, and forfeit any remaining balances in accordance with our fraud prevention procedures.

To access real-money services, you must complete the registration process and provide accurate personal information including but not limited to your full legal name, date of birth, Malaysian IC number (MyKad) or passport number, contact details, and a valid email address. You are required to keep this information current throughout your membership.

5.1 Identity Verification (KYC)

Cita88 is required to conduct identity verification for all Members prior to processing withdrawals. KYC verification may require you to submit a copy of a government-issued photo ID (MyKad, passport), proof of address, and in certain cases, proof of the payment method used. Failure to complete KYC within the timeframe specified will result in withdrawal requests being placed on hold.

5.2 Account Security

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. Cita88 staff will never ask you to disclose your password under any circumstances. Any activity conducted through your account — whether authorised by you or not — remains your responsibility until you formally notify us of any suspected breach.

• Use a strong, unique password for your Cita88 account and do not reuse it across other platforms;
• Enable any available two-factor authentication options;
• Log out from shared or public devices after each session;
• Report suspicious account activity to our support team immediately via live chat.

All deposits made to the Platform are denominated in Malaysian Ringgit (MYR). Cita88 accepts the following payment methods for deposits:

• Touch 'n Go eWallet (instant processing);
• Boost eWallet (instant processing);
• GrabPay (instant processing);
• DuitNow and FPX online banking (typically 5–10 minutes);
• Maybank, CIMB, Public Bank, Hong Leong Bank via FPX (5–10 minutes);
• USDT TRC20 cryptocurrency (15–30 minutes, subject to blockchain confirmation);
• 7-Eleven Cliqq cash deposit kiosks (15–30 minutes).

Cita88 does not charge processing fees on standard deposits. However, third-party payment providers may apply their own fees, which are outside our control. Minimum and maximum deposit limits apply per method and are displayed at the point of transaction.

All deposit funds must originate from a payment account held in your own name. Cita88 will not accept deposits made from third-party accounts, business accounts, or anonymous payment sources. Any funds deposited through a third-party source may be confiscated pending investigation.

Withdrawal requests may only be submitted once the Member has completed KYC verification, has met all applicable wagering requirements attached to any active bonuses, and the account is in good standing with no outstanding disputes or compliance reviews.

7.1 Processing Times

Indicative processing times by method are as follows. These are estimates and may vary depending on third-party processing times and internal compliance checks:

• Touch 'n Go eWallet: typically 5–30 minutes;
• Boost eWallet: typically 5–30 minutes;
• GrabPay: typically 5–30 minutes;
• Bank transfer (Maybank, CIMB, Public Bank, Hong Leong Bank): typically 1–6 hours, subject to banking hours;
• USDT TRC20: typically 15–45 minutes, subject to blockchain network conditions.

7.2 Withdrawal Conditions

• Withdrawals must be made to the same payment method used for the corresponding deposit where technically feasible;
• Minimum withdrawal amount is RM 50 unless otherwise specified;
• Maximum withdrawal limits per day, week, and month apply and are available in your account settings;
• Cita88 reserves the right to request additional identity documentation prior to processing any withdrawal at its discretion.

7.3 Withdrawal Refusals

Cita88 reserves the right to refuse or delay withdrawal requests where there is reasonable suspicion of fraudulent activity, collusion, bonus abuse, or violation of any provision of these Terms. In such cases, the Member will be notified and given an opportunity to provide clarifying information within a specified timeframe.

Cita88 offers various promotional bonuses to eligible Members from time to time. All bonuses are subject to specific terms and conditions that are communicated at the time the promotion is offered. General bonus terms are as follows:

1. All bonuses are subject to wagering requirements. Unless stated otherwise, bonus amounts must be wagered a minimum number of times before a withdrawal of bonus-derived winnings is permitted. The applicable multiplier is stated on each promotion page.
2. Bonuses are valid for a specific time period. Any unused bonus balance and associated winnings will be forfeited upon expiry of the promotion period.
3. Cita88 reserves the right to withdraw, alter, or amend any promotion at any time without prior notice.
4. A Member may only claim a specific welcome or first-deposit bonus once. Attempts to claim the same bonus multiple times — including through multiple accounts — constitutes bonus abuse and may result in account closure.
5. Certain games may contribute differently to wagering requirements. Slots typically contribute 100%. Live casino games and sports bets may contribute at a reduced rate, as specified in the individual promotion terms.
6. Bonuses credited to an account are non-transferable and hold no cash value until the applicable wagering requirements have been fully met.
7. Cita88 reserves the right to reclaim any bonus and associated winnings if it determines, at its reasonable discretion, that a Member has engaged in conduct designed to exploit promotional terms rather than use them in their intended spirit.

All games offered on the Cita88 Platform operate in accordance with their individual game rules, which are accessible from within each game interface. By participating in any game, you agree to the applicable game rules as the complete terms governing that game.

9.1 Random Number Generation

All electronic games on the Platform use certified Random Number Generator (RNG) technology to determine outcomes. Game outcomes are independently random and are not influenced by previous results, account activity, or any other external factors. Cita88 does not manipulate game outcomes under any circumstances.

9.2 Malfunction Policy

In the event of a software malfunction, disconnection, or technical failure during gameplay, Cita88 will endeavour to restore the game to its last verified state. Where this is not possible, the affected wager may be voided and the staked amount returned to the Member's account. Cita88 shall not be liable for any potential winnings that may have been achieved during a period of technical malfunction.

9.3 Sports Betting

Sports betting markets — including Liga Super Malaysia, EPL, UFC, and other events — are subject to the applicable sportsbook rules available on the Platform. Cita88 reserves the right to void, suspend, or alter odds on any market at any time prior to settlement where there are reasonable grounds, including but not limited to feed errors, market integrity concerns, or force majeure events.

The following activities are strictly prohibited on the Platform. Cita88 reserves the right to immediately suspend and close any account found to be engaged in any of the following:

• Using automated bots, scripts, or software to interact with the Platform in any manner not expressly permitted;
• Collusion with other players to gain an unfair advantage in any game or betting market;
• Exploitation of software bugs, errors, or vulnerabilities — any such discovery must be reported to Cita88 immediately;
• Abuse of bonus promotions, including opening multiple accounts to claim bonuses multiple times;
• Money laundering or depositing funds derived from illegal activity;
• Providing false, misleading, or fraudulent personal information during registration or KYC;
• Attempting to reverse transactions through chargebacks, payment disputes, or other fraudulent means;
• Using a VPN or proxy to circumvent geographic restrictions or other technical controls;
• Engaging in any form of harassment, threatening behaviour, or abusive communication directed at Cita88 staff or other players.

Cita88 reserves the right to suspend, restrict, or permanently close any Member account, and to void any pending wagers or withhold withdrawals, under the following circumstances:

• Breach of any provision of these Terms;
• Failure to complete or pass KYC verification within a reasonable timeframe;
• Reasonable suspicion of fraudulent activity, money laundering, or collusion;
• Chargebacks or disputed transactions initiated through a payment provider;
• Requests from law enforcement, regulatory authorities, or payment processors;
• Member self-exclusion requests made under our Responsible Gambling Policy.

Where an account is closed due to a breach by the Member, Cita88 reserves the right to withhold the balance pending investigation. Where closure is due to circumstances outside the Member's breach (e.g., regulatory instruction), any cleared, non-bonus balance will be returned to the Member via their verified payment method.

Members may request voluntary account closure at any time by contacting our support team. Voluntary closures will be processed within 72 hours subject to any outstanding compliance checks.

All content on the Platform — including but not limited to the Cita88 brand name and logo, game graphics, audio, video, software, text, interface design, and data compilations — is the exclusive property of Cita88 or its licensed content providers and is protected by applicable intellectual property laws.

No content from the Platform may be copied, reproduced, republished, downloaded, transmitted, broadcast, or distributed without the prior written consent of Cita88. Members are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal entertainment purposes in accordance with these Terms. This licence terminates immediately upon closure or suspension of your account for any reason.

To the maximum extent permitted by applicable law, Cita88 and its officers, directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• Your access to or use of (or inability to access or use) the Platform;
• Any technical failure, system outage, or maintenance period affecting the Platform;
• Loss or corruption of data resulting from use of the Platform;
• Losses arising from gambling activities conducted on the Platform;
• Any unauthorised access to or alteration of your account or transmissions;
• Third-party conduct or content accessible through or linked from the Platform.

Nothing in these Terms shall limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be lawfully excluded.

Cita88 collects and processes personal data in connection with your registration and use of the Platform. This includes identifying information, financial transaction data, and technical data such as IP addresses and device identifiers. All data processing is conducted in accordance with our Privacy Policy, which forms an integral part of these Terms and is available at https://cita88.cam/privacy-policy.

By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. You have the right to request access to, correction of, or deletion of your personal data at any time by contacting our support team, subject to Cita88's legal obligations to retain certain records for regulatory and AML compliance purposes.

Cita88 is committed to promoting responsible gambling practices. The Platform is intended solely for adult entertainment, and we take seriously our obligation to prevent harm to vulnerable individuals.

Members may access the following responsible gambling tools at any time through their account settings:

• Deposit Limits — Set daily, weekly, or monthly caps on the amount you may deposit;
• Wagering Limits — Restrict the total amount you may wager within a defined period;
• Session Time Reminders — Receive notifications after a defined duration of continuous play;
• Cooling-Off Period — Temporarily suspend your account for a defined period (24 hours to 6 weeks);
• Self-Exclusion — Permanently close your account for a minimum period of 6 months.

For more information, please visit our dedicated Responsible Gambling page. You may also seek independent support from organisations such as Talian Kasih (15999) and GamCare, referenced on that page.

Cita88 reserves the right to revise, amend, or replace these Terms at any time at its sole discretion. Where changes are material, Cita88 will provide reasonable notice to Members via email or in-platform notification prior to the changes taking effect.

The most current version of these Terms will always be accessible at https://cita88.cam/terms-conditions. Your continued use of the Platform following the publication of any amended Terms constitutes your acceptance of the revised agreement. If you do not agree with amended Terms, you must cease using the Platform and request account closure.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Cita88 is licensed to operate. Any dispute arising from or in connection with these Terms — including questions regarding their existence, validity, or termination — shall first be referred to Cita88's customer support team for resolution through good-faith negotiation.

If a dispute cannot be resolved informally within thirty (30) calendar days, both parties agree that it shall be submitted to binding arbitration under the rules of an internationally recognised arbitration body. Nothing in this clause shall prevent Cita88 from seeking injunctive relief in any court of competent jurisdiction.

Members located in Malaysia retain any statutory rights available to them under Malaysian consumer protection legislation to the extent that such rights cannot be contractually excluded.

If you have any questions regarding these Terms and Conditions, wish to raise a formal complaint, or require assistance with any aspect of your Cita88 account, please contact our support team through the following channels:

• Live Chat — Available 24/7 via the Platform. Average response time: 3–5 minutes. Supported in English, Bahasa Melayu, and Mandarin.
• Email — [email protected] (plain text — not a clickable link). For non-urgent matters, formal complaints, and document submissions.
• FAQ — Answers to the most commonly asked questions are available at https://cita88.cam/faq.

Cita88 is committed to acknowledging all formal complaints within 48 hours and providing a substantive response or resolution within a reasonable timeframe depending on the complexity of the matter.